The practice that runs without you: how to step back with confidence

Join Mark Topley and Gagan Kumar on 8 July at 7pm as they discuss how to step back with confidence for a practice that runs without you.

This webinar will show practice owners and principals what it actually takes to build a practice that doesn’t depend on them sitting in the middle of every decision, standard and patient conversation. The session covers two halves of the same picture: the team structure that gets people taking real responsibility, and the mindset, communication and revenue thinking that lets the principal step out of the middle without the numbers slipping. The aim is to give attendees a clear, honest read of where their own practice sits today, and a sensible first step if they want to change it.

Learning outcomes

• Understand why most ‘team problems’ are really clarity, structure or confidence problems – and what to do about each
• Learn the three things that turn a busy practice into one that runs without the principal in the middle: purpose, clarity and rhythm
• Discover where revenue quietly leaks when the principal is the only person who can hold a high-stakes patient conversation
• Build communication, conversion and ownership across the whole team, so the numbers aren’t carried on one set of shoulders
• Consider what the shift from doing to leading actually asks of the principal – and how to make it stick.

The speakers

Mark Topley

Mark Topley is a leadership and team performance consultant who works with dental practice owners and their teams on the structures that get people taking responsibility, delivering to a consistent standard, and being a pleasure to work with. He has more than 25 years in the dental industry, has been a judge for the Private Dentistry Awards for over a decade, and speaks regularly for organisations including Portman Dentex, the BDIA, the BDA, the Dentistry Show and FDI World Dental. He writes and consults under the brand Exceptional Team Performance.

Gagan Kumar

Gagan Kumar is an international business coach and the founder of Limitless Coach, where he works with principal dentists, aesthetic clinics and other service-based businesses on the shift from operator to leader. He has more than 20 years of experience advising established businesses across healthcare, hospitality and education, and built his own companies from the ground up before moving into coaching. His work combines practical strategy, operations and ethical sales with the mindset and identity work that makes those changes stick – helping clients build the kind of revenue, freedom and leadership that doesn’t depend on them being in the middle of everything.

Catch up on previous on-demand webinars:

• ‘I need an implant mentor!’ Everything you need to know
• Your waiting list isn’t the problem. Your triage is
• Finishing your orthodontic cases: essential tips for anterior composites
• Advancing vital pulp therapy: clinical applications and predictable outcomes using MTA vpt
• From enquiry to treatment start: the patient journey most practices have never mapped.

You can sign up for the webinar here.