Your waiting list isn’t the problem. Your triage is

Join Tony Rickwood on 29 June at 7pm as he discusses why your triage is the problem, not your waiting list.

In this webinar, delegates will learn how remote triage is transforming NHS orthodontic contract performance. Using real data from Tony Rickwood, this session covers how to clear waiting lists faster, protect specialist chair time, and drive private patient growth alongside NHS delivery.

Learning outcomes

• Understand why traditional in-chair triage is a contributor to NHS contract underperformance and waiting list growth
• Learn how to implement a remote digital screening pathway that filters patients before they occupy specialist chair time
• Apply a structured case flagging system (green, purple, OH hold) to manage patient readiness and protect clinical capacity
• Identify how removing triage burden from the specialist chair creates the conditions for consistent NHS contract delivery and early completion
• Recognise the commercial opportunity that efficient NHS triage unlocks, including conversion of waitlisted patients into self-funded private starts.

The speaker

Tony Rickwood spent 25 years managing large-scale retail operations for Tesco before moving into dentistry in 2015. Joining Pallant Orthodontics as business manager, he helped grow the practice from six to 30 staff across two sites, including building a second specialist practice from the ground up. Over 11 years he led NHS contract management, practice rebranding, treatment coordinator integration and in-house 3D printing. He now runs TDBM, an orthodontic consultancy supporting practices across the south with operational strategy and practice management training.

You can sign up for the webinar here.

Catch up on previous on-demand webinars:

• Advancing vital pulp therapy: clinical applications and predictable outcomes using MTA vpt
• From enquiry to treatment start: the patient journey most practices have never mapped
• Dealing with patient complaints: real cases, real solutions
• The first 100 days of marketing for a new practice owner
• Is your practice quietly losing £100,000 a year?

You can sign up for the webinar here.